Financial Conduct Authority

The FCA requires that certain information be provided to the client prior to business being transacted so that the relationship between the client and the firm is clearly stated and understood.

To access the FCA’s own website, go to

For the Money Advice Service website with more details on money matters click here or go to


If you feel the need to complain then we would like to work with you to resolve the matter. In the first instance, please contact Martyn Weston using the options on this website. Should we not be able to resolve matters to your satisfaction, then you can contact the Financial Ombudsman Service.

Financial Ombudsman Service

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at

Please download and read the following documents, which we have provided in Adobe Acrobat format.

But-to-let mortgages:

Customer Agreement — buy-to-let mortgages (what-we-do-and-how-we-charge)

Customer Agreement — buy-to-let mortgages (terms-and-conditions)

Investment and protection:

Customer Agreement — investment-and-protection (terms-and-conditions)

Customer Agreement — investment-and-protection (what-we-do-and-how-we-charge)

Mortgage and protection:

Customer Agreement — mortgage-and-protection (what-we-do-and-how-we-charge)

Customer Agreement — mortgage-and-protection (terms-and-conditions) 

Adobe Acrobat reader is available, free, from the Adobe web site. Click on the logo below: